Fiks Mens en Wonen Welzijn and EDSAS Telecom & ICT
Day in and day out, the team at InElektro, led by Rien Kortenhoff, is committed to offering the best electrical equipment for every job, with personal service and expert advice being paramount. In order to provide their customers with customer-focused service while working efficiently, EDSAS ' telephony solutions are essential. This allows them to help every customer with expert advice and high-quality products, and over the years InElektro has developed into a reliable wholesaler with a strong team and high customer satisfaction.
In 2014, the company took a giant leap forward, grew its workforce and developed InElektro into a true wholesale electrical engineering company. As the company grew, it became increasingly difficult to continue managing the entire telephony solutions in-house. EDSAS took over with expertise, including cloud solutions and hardware integrations. The structure created by the in-house telephony switchboard increases efficiency and helps InElektro serve customers better. In the event of technical problems or failures, such as an acute telephony outage, InElektro can count on EDSAS' rapid response time. This ICT support has allowed InElektro to fully focus on maintaining their distinctive market position by continuing to offer a wide range of products, such as cables, LED lighting and switchgear.
In addition to improving internal communication, InElektro's telephony solutions also focus on supporting efficient customer service. The dial menu ensures that customers are quickly and easily transferred to the appropriate departments. In addition, the physical telephones and headsets, which are used daily by employees, ensure crystal clear conversations without background noise. This integration of advanced telephony solutions has become a crucial component for achieving high customer satisfaction. Reliable ICT and telephony partners are essential for companies like InElektro to pursue their vision: supporting customers with expert advice and high-quality products, while acting as a guide in the world of electrical materials
Rien Kortenhoff praises Richard's personal approach and the warm contact they have established over the years. The prices and services of EDSAS are compared positively with other ICT providers, which reinforces the choice for EDSAS. EDSAS not only offers excellent cloud solutions and ICT support, but also thinks along with them about possible innovations. In the future, for example, InElektro is considering using more services from EDSAS, such as a move to Microsoft solutions and advanced cloud solutions. This kind of proactive collaboration offers InElektro new opportunities to support customers even better.
InElektro is very pleased to have EDSAS as a reliable partner, playing an important role in their telephony solutions and technical support. EDSAS' services such as cloud solutions, telecom services, and robust ICT support contribute to InElektro's mission to provide customers with a flawless experience. This partnership allows InElektro to leave every customer with a smile, thanks to the high-quality electrical equipment and expert advice they offer. By focusing on customer satisfaction and continuous improvement, InElektro remains a leading player in the electrical industry, while EDSAS provides a solid foundation in telephony solutions and ICT services. Would you also like to know what EDSAS can do for you? Contact us today or request a no-obligation consultation!
This case study was published under EDSAS Telecom & ICT. Meanwhile, our telephony and network services fall under NetVoiceConnect, with the same mission: reliable networks, without compromise.